Questions?

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us herehere

Shipping & Delivery

How does shipping and delivery work?

So you've made an order? Welcome to the PlusFit family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 5-9 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?

All orders include FREE and fast delivery Australia-wide, no matter how many products you order.

When will my order arrive?

Once your order is picked and packed, the magical journey from PlusFit HQ to your front door begins.  

All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-9 business days* from the day you place it. 

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

How do I track my order?

Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Although Australia Post quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Can I change my shipping address?

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Do you ship internationally?

At this time, we only deliver our products to customers in Australia.

Are there any customs/import fees?

We cover all customs and import fees, so there's no need to stress about them

Product Questions

Muscle Stimulator

How does the Muscle Stimulator work?

A muscle stimulator works by delivering electrical impulses through electrodes placed on the skin. These impulses mimic natural nerve signals, causing muscles to contract. This process can enhance muscle strength, improve circulation, and aid in rehabilitation. The intensity and frequency of the impulses can be adjusted to suit the treatment goals, whether for therapeutic purposes or muscle conditioning. Overall, muscle stimulators provide a non-invasive means to support muscle function and recovery.

How do I install it?

1. Skin Preparation: Clean and dry the area where you'll apply the electrodes.
2. Electrode Placement: Carefully attach the electrodes as instructed in your device's manual. Placement is crucial for targeting the correct muscle group.
3. Connecting the Device: Plug the electrodes into the muscle stimulator unit.
4. Power On & Settings: Turn on the device and select the desired intensity and mode. Start with a low intensity.
5. Refer to the User Manual: Always consult the specific instruction manual for your muscle stimulator for detailed guidance and safety precautions.

What is the Muscle Stimulator?

A muscle stimulator, also known as neuromuscular electrical stimulation (NMES) or electrical muscle stimulation (EMS), is a device that delivers electrical impulses to muscles, causing them to contract. This can be used for various purposes, including rehabilitation after injury, pain management, increasing muscle strength, and improving circulation. By mimicking the signals from the nervous system, the stimulator forces muscle contractions even when voluntary control is limited or absent.

Thigh Master & Kegel Exerciser

1. How does the Thigh Master work?
The Thigh Master works by providing resistance for the inner and outer thigh muscles as you squeeze the device together. This resistance helps to strengthen and tone the muscles in those areas with repeated use.

2. What are the benefits of using a Thigh Master?
Using a Thigh Master can help improve muscle strength and tone in the thighs, hips, and glutes. It can also help improve overall lower body strength, stability, and muscle endurance.

3. Is the Thigh Master suitable for all fitness levels?
The Thigh Master can be used by individuals of varying fitness levels, as the resistance can be adjusted based on the intensity of the squeeze. Beginners may start with lighter resistance and gradually increase as they build strength.

4. Can the Thigh Master help with weight loss?
While using a Thigh Master can contribute to strengthening and toning the muscles in the lower body, it is not a direct tool for weight loss. Weight loss is achieved through a combination of regular exercise, a balanced diet, and a healthy lifestyle.

5. How often should I use the Thigh Master?
The frequency of using a Thigh Master can vary based on individual fitness goals and preferences. It is recommended to incorporate Thigh Master exercises into your workout routine 2-3 times a week for optimal results.

Thigh Master & Kegel Exerciser for Women

1. How does a Thigh Master work?
A Thigh Master works by providing resistance when squeezed together using the thighs. This resistance helps to tone and strengthen the muscles in the inner and outer thighs, as well as the glutes.

2. Will using a Thigh Master help slim down my thighs?
While using a Thigh Master can help tone and strengthen the muscles in your thighs, it is important to remember that spot reduction is not possible. To slim down your thighs, you will also need to incorporate a balanced diet and cardiovascular exercise into your fitness routine.

3. How often should I use a Thigh Master?
For best results, it is recommended to use a Thigh Master for at least 10-15 minutes a day, several times a week. Consistency is key to seeing improvements in muscle tone and strength.

4. Can a Thigh Master be used for other parts of the body?
While the primary focus of a Thigh Master is to target the thighs and glutes, it can also be used to engage the muscles in the upper body such as the arms, chest, and shoulders by incorporating exercises that involve pushing or pulling against the resistance of the Thigh Master.

5. Is a Thigh Master suitable for beginners?
Yes, a Thigh Master can be suitable for beginners as it provides a low-impact way to strengthen and tone the lower body muscles. It is important to start with light resistance and gradually increase the intensity as your strength improves.

Kegel Trainer

1. What are Kegel exercises and why are they important?
Kegel exercises, named after Dr. Arnold Kegel, are pelvic floor exercises designed to strengthen the muscles supporting the pelvic organs. These exercises are crucial for both men and women to improve bladder control, reduce the risk of pelvic organ prolapse, enhance sexual function, and promote overall pelvic health.

2. How can a Kegel trainer help with performing Kegel exercises correctly?
A Kegel trainer, such as a biofeedback device or an app, can provide real-time feedback on muscle contractions during Kegel exercises. This helps individuals ensure they are engaging the correct muscles and performing the exercises effectively. Some trainers also offer guided workouts and progress tracking to enhance adherence and results.

3. Who can benefit from using a Kegel trainer?
Anyone looking to strengthen their pelvic floor muscles can benefit from using a Kegel trainer. This includes individuals with urinary incontinence, postpartum women, men with erectile dysfunction or premature ejaculation, and athletes wanting to enhance core stability and performance.

4. Are there different types of Kegel trainers available?
Yes, there are various types of Kegel trainers on the market, ranging from simple resistance devices to sophisticated electronic gadgets. Some popular options include weighted vaginal cones, pelvic floor biofeedback devices, smartphone apps with tracking features, and pelvic floor trainers that use electrical stimulation to facilitate muscle contractions.

5. How often should Kegel exercises be performed with a Kegel trainer?
The frequency of Kegel exercises can vary depending on individual needs and goals. Generally, it is recommended to perform Kegel exercises at least three times a day for optimal results. Consistency is key, so establishing a regular routine with the help of a Kegel trainer can maximize the benefits of pelvic floor training.

Pilates Reformer Set

1. What is a Pilates reformer set?
A Pilates reformer set typically consists of a reformer machine, a carriage that moves back and forth on tracks, adjustable resistance springs, straps, and various attachments. It is a key piece of equipment used in Pilates workouts to engage different muscle groups, improve flexibility, and enhance overall body strength.

2. How to use a Pilates reformer set?
To use a Pilates reformer set, one lies down on the carriage and performs various exercises by pushing or pulling against the resistance of the springs. The straps and attachments can be used to target specific muscle groups and enhance the workout experience. It is important to follow proper form and technique to maximize the benefits of using a reformer set.

3. What are the benefits of using a Pilates reformer set?
Using a Pilates reformer set can help improve core strength, flexibility, balance, posture, and overall body awareness. It provides a low-impact, full-body workout that can be customized to individual fitness levels and goals. The resistance springs offer varying levels of challenge, making it suitable for beginners to advanced practitioners.

4. Can beginners use a Pilates reformer set?
Yes, beginners can certainly use a Pilates reformer set. It is recommended for beginners to start with basic exercises under the guidance of a qualified instructor to ensure proper form and technique. As one progresses in their practice, they can gradually increase the intensity and complexity of exercises on the reformer set.

5. Is it necessary to take Pilates classes to use a reformer set?
While taking Pilates classes can be beneficial for learning proper techniques and exploring new exercises, it is not always necessary to use a reformer set. Many individuals choose to purchase a reformer set for home use and follow online tutorials or instructional videos to guide their workouts. However, beginners may benefit from starting with classes to build a strong foundation before practising on their own.

Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Can I send an order as a gift?

Have a special someone who you think needs some of our products in their life? You can ship any PlusFit product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Are you stocked in any stores anywhere?

Nope, it’s just us! Our PlusFit products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

Returns & Exchanges

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return the products?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Can I return my order for a refund?

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Do I have to pay for returns?

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Payment

How secure is your payment?

All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Do you have payment plan options?

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

I forgot to use my discount code!

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

What currency is the store in?

All pricing for our Australian store is listed in Australian dollars (AUD).

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@plusfit.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your PlusFit stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Where are you located?

Our PlusFit HQ is located in 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000.

*Please note: Our PlusFit HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.